Terms & Conditions

Last Updated: 10 April 2025

Welcome to the official website of Davida van der Merwe Optometrist, accessible at www.davision.co.za.

By accessing this website and/or making use of our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before proceeding. If you do not agree with any part of these terms, you should discontinue use of this website immediately.


1. About Our Practice

Davida van der Merwe Optometrist is a registered optometry practice based in Newcastle, KwaZulu-Natal, South Africa. We provide professional eye care services, including but not limited to: vision testing, prescription lenses, contact lens fittings, dyslexia assessments, and the sale of optical products.


2. Medical Disclaimer

All information and services provided by this website and our practice are intended for general information and professional eye care purposes only.
They do not replace the advice of a medical doctor or specialist. Any diagnosis or treatment should be discussed during a formal consultation.


3. Appointments and Consultations

  • Appointments are subject to availability and may require confirmation via email, phone, or in person.
  • We reserve the right to reschedule or cancel appointments under unavoidable circumstances.
  • Missed appointments without prior notice may incur a cancellation fee.

4. Payment Terms

  • All consultations, products, and services must be paid for at the time of collection or service unless otherwise agreed in writing.

  • Accepted payment methods include cash, debit/credit card, and EFT.

  • Quotations for spectacles, lenses, and services are valid for 14 days unless stated otherwise.


5. Product Returns & Exchanges

  • Frames and lenses are custom-made products and cannot be refunded once the order has been processed unless defective.

  • Any faulty items must be reported within 7 calendar days of collection.

  • Exchanges are subject to inspection and approval by management.

  • Refunds, if approved, will be processed via EFT and may take up to 14 working days.


6. Prescription Accuracy & Responsibility

  • Prescriptions are issued following a professional examination.

  • Patients are responsible for disclosing accurate health and vision-related information.

  • We are not liable for issues resulting from incomplete or misleading patient disclosures.


7. Online Content & Intellectual Property

  • All content on this website, including but not limited to logos, images, text, and layout, is the property of Davida van der Merwe Optometrist unless otherwise credited.

  • Unauthorised use, copying, reproduction, or distribution of any website content is strictly prohibited.


8. Privacy & Personal Information

  • Your privacy is important to us. All patient data is treated confidentially and stored securely, in line with the Protection of Personal Information Act (POPIA).

  • We will not share your personal information with third parties without your explicit consent, unless legally required to do so.


9. Use of the Website

  • Users agree not to use this website for any unlawful or harmful activities, including data mining, malware distribution, or unauthorised access to the server.

  • We reserve the right to suspend access to users who breach these terms.


10. External Links

This website may contain links to third-party websites for informational purposes. We do not accept liability for the content, accuracy, or availability of these external sites.


11. Limitation of Liability

While every effort is made to ensure the accuracy of the information on this website and in practice, Davida van der Merwe Optometrist accepts no liability for:

  • Any direct or indirect loss or damage arising from the use or misuse of our services or website;

  • Errors, delays, or disruptions to services beyond our control (e.g. supplier delays, power outages, etc.);

  • Any injuries, allergic reactions, or discomfort caused by eyewear or accessories not used as instructed.


12. Changes to Terms

We reserve the right to amend these Terms & Conditions at any time without prior notice. The latest version will always be available on this website.


13. Jurisdiction

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes shall fall under the jurisdiction of South African courts.


14. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

Davida van der Merwe Optometrist
30 Victoria Road, Hutten Heights, Newcastle, 2940
Email: admin@davision.co.za
Tel: +27 (0) 34 312 4602 or 067 226 9213